FAQ

​

1. How can I contact Trainera?

If you need any help with your order, products, or general questions, you can contact our support team at trainerasupport@gmail.com.
 

2. How long does delivery take?

Delivery times may vary depending on your location and the product ordered. You will receive tracking information once your order has been dispatched.

​

3. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking details so you can follow your delivery.

​

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us at trainerasupport@gmail.com as soon as possible. We will do our best to help before your order is processed.

​

5. What should I do if my order arrives damaged or incorrect?

Please contact our support team and include your order number along with photos of the item. We’ll review the issue and help you find the best solution.

​

6. Can I return an item?

Yes, returns may be accepted according to our Returns & Refund Policy. Please check our policy page for full details and eligibility requirements.

​

7. How do I choose the correct size?

For clothing, activewear, and selected fitness products, please check the size guide available on the product page before placing your order.

​

8. Are my payment details secure?

We use secure payment processing to help protect your personal and payment information during checkout.

​

9. What payment methods do you accept?

Available payment methods will be displayed at checkout. Simply choose the option that works best for you.

​

10. Still need help?

We’re always happy to assist. Contact the Trainera Support Team at trainerasupport@gmail.com, and we’ll get back to you as soon as possible.